FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What kind of trailer will be used to transport my freight?
The trailer used depends entirely on your cargo requirements. We utilize a versatile fleet including flatbeds, tautliners (curtain-siders), and refrigerated units to ensure your goods are transported in the optimal environment.
What size trailers do you have?
Our fleet includes a range of sizes to suit different loads, from standard 45ft semi-trailers and B-Doubles for heavy haulage to smaller rigid trucks for urban distribution.
What is final mile delivery?
Final mile delivery is the very last step of the logistics process moving goods from a distribution hub to their final destination, such as a storefront or business office. We specialize in making this stage fast and reliable.
Are your drivers experienced?
Yes. All Phara Cargo drivers undergo rigorous background checks and regular safety training. They possess the necessary heavy-vehicle licenses and have extensive experience navigating both Australian highways and international logistics protocols.
Do you do over-dimensional transport?
Absolutely. We have the equipment and expertise to handle “Out of Gauge” or over-dimensional freight, including managing the necessary permits and pilot vehicles required for oversized loads in Australia.
Will my freight be damaged?
We prioritize the safety of your cargo above all else. By using advanced load-restraint systems, modern suspension in our fleet, and careful handling protocols, we maintain one of the lowest damage rates in the industry.
What kind of freight do you deliver?
We handle a diverse range of cargo, including retail goods, industrial machinery, construction materials, and palletized freight. If you have a specific or sensitive load, please contact us for a tailored solution.
Do you maintain your trucks?
Yes, we operate a strict preventative maintenance schedule. Our fleet is serviced regularly at our logistics hubs to ensure maximum uptime, fuel efficiency, and road safety.
How long will it take to unload my freight?
Unloading times vary based on the volume and type of freight. However, our team is trained for high-efficiency turnarounds to ensure your supply chain remains on schedule.
Do you rent trailers?
While our primary focus is on integrated logistics and fleet management, we do offer flexible trailer leasing and rental options for businesses looking to augment their own capacity.
Do you offer receiving and storage services?
Yes. With strategic locations like our HQ Logistics Hub in Helensvale and our international facility in Shanghai, we provide comprehensive warehousing, receiving, and short-term storage solutions.